1. Get Your Package Ready

First things first – you need to pack your items in a sturdy box. Be sure to remove any old shipping labels if you’re reusing a box from a previous shipment. If you don’t have one, you can order supplies online or buy one at our Stores.

  • Seal your box with plastic or nylon tape at least two inches wide. Don’t use duct tape.
  • Wrap items separately and use cushioning material. Get packaging tips by contacting our live support.
  • Keep in mind, there are additional rules for special-care and prohibited items.
  • You’ll need to know the dimensions and weight of your box.
Help! I don’t know how to weigh my package.

You have two options:

  • Weigh yourself while holding the package, and then weigh yourself alone. Subtract one from the other; or
  • Use our flat rate shipping. You don’t need to know the weight of the package at all.

 

2. Create a Shipping Label

You could always take your package to any of our stores, but it’s easy to make a label online, too. You can:

  • Choose how fast you want your package to arrive.
  • See how much it will cost.
  • Pay by Cashapp , Apple Pay, Zelle, Venmo or PayPal, or pay in store at a our closest location.
Help! I don’t have a printer.

If you don’t have a printer, you can always:

  • Scan and print by mobile barcode at a our stores; or
  • Email the label and print it later.
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3. We’ll Do the Rest

Note:   While we’ll notify you on shipment notifications or tracking status updates if you need a code to pick up your package, your shipper will provide the code directly to you. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.